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Terms and Conditions of Sales
CREDIT/PAYMENT POLICY
  1. Notify Dalton Medical of any changes in ownership.
  2. If granted credit, customer agrees to pay all invoices within 30 days of the invoice date.
  3. It is agreed that customer will pay 1.5% per month which is 18% yearly of all past due balances.
  4. It is agreed that customer's account will become a Cash on Delivery if customer fails to pay invoice within the above stated terms
  5. Customers' financial condition is satisfactory and can meet all financial obligations
  6. There are no lawsuits or judgments against customer at this present time.  If customer defaults on payment of any outstanding valid invoices, customer agrees to pay attorney and / or collection expenses.
  7. Notify Dalton Medical - Credit Department, if customers outstanding balance is past due for over 60 days and wishes to schedule payment plan.
  8. A service charge of US $30.00 will be assessed for each bounced check.
  9. Any order carrying Pre-Paid terms will be held and not shipped from Dalton Medical until the payment has been cleared through our bank.
  10. Customer can not deduct any discrepancies on payment without prior approval of credit department.
TERMS OF SALES
  1. All returned merchandise is subject to a 15% restocking fee.
  2. Any discrepancies must be reported within 3 days of receipt of products.
  3. No refund or credit will be issued after 7 days of receiving date.
  4. Customers are responsible for paying any freight charges caused by refused shipments.
  5. Dalton Medical cannot accept claims for products which have been damaged during shipping.  All shipments must be examined upon delivery.  If any products are damaged, it is the customer's responsibility to file a claim with the carrier within five days of delivery.
RETURN MERCHANDISE AUTHORIZATION (RMA) POLICY
  1. All return merchandise must be in LIKE-NEW and resalable condition in their ORIGINAL packaging.
  2. Contact the RMA department at 469-329-5200 for an RMA number before returning any product.  RMA number can only be obtained by faxing the complete RMA form to FAX 972-336-6615.
  3. Returned merchandise must be shipped freight PRE-PAID by customer to:
    Dalton Medical Corp.
    4259 McEwen Road
    Farmers Branch, Texas  75244
  4. Freight collect or COD returns will be refused.
  5. RMA number must be marked legibly on the outside of the shipping box and mailing label.  Please do not write on the carton itself.
  6. RMA will not be processed on any merchandise, parts, or accessories not sold directly by Dalton Medical Corp.